A space to receive reports regarding any type of violation of our Code of Conduct and Human Rights Policy.
The following linkss are at your disposal.
Remember that your complaint is anonymous.
México y Sudamérica
Europa
We ensure objectivity,
reliability and confidentiality.
complaint line
A transparent complaint line, from Alsea and its brands. “At Alsea we play clean”.
The most important thing for Alsea, its brands and Strategic Partners is to enrich our clients’
lives. We know that in order to ensure their preference, we have to have employees who are
satisfied and proud of their company, and providers who are committed to us and all of our
processes.
We know that together we create a culture that is based on high ethical standards, so that we
can strengthen a healthy working environment, enrich our clients’ lives and exceed the
expectations of our clients and providers.
This is why we created “Right Way,” which is a mechanism to receive reports on violations to the
Code of Conduct by workers at Alsea and its brands, and to report failures in providing service
to clients and suppliers, in Mexico and Latin America.
Without losing sight of our customers, we have optimized a tab so they can report fault with the
service we provide to improve every experience in our brands.
Armando Torrado
CEO Alsea